- 澶栨潵鐨勫拰灝氫細蹇電粡錛氬浗鍐呭ぇ閮ㄥ垎涓嶈鑼冪殑杞歡鍏徃閮芥湁榪欐牱鐨勮療鐥咃紝鎬繪槸璁や負鏂版嫑鐨勫憳宸ユ瘮鑰佸憳宸ュソ錛屾墍浠ュ紑鐨勫伐璧勫綋鐒舵瘮鑰佸憳宸ラ珮浜嗭紝鍦ㄥ浗浜猴紝杞歡寮鍙戜漢鍛樺鏋滀笉緇忓父璺蟲Ы錛岄兘浼氳鍚屽鍚屼簨鍢茬瑧錛屾垨鑰呰涓轟綘鏈夐棶棰橈紝榪欏凡緇忓彉鎴愯蔣浠剁晫鐨勮瑙勪簡錛岃鎯沖伐璧勯珮錛屽繀欏諱笉鍋滆煩銆?/li>
- 欏圭洰緇忕悊鑰冩牳闂錛氭甯擱」鐩粡鐞嗚冩牳鏈夊洓涓寚鏍囷紙鑼冨洿銆佽繘搴︺佹垚鏈佽川閲忥級錛岃嚦浜庤繖涓洓涓殑鏉冮噸鏍規嵁鍚勪釜鍏徃鑷繁浼佷笟鏂囧寲浠ュ強鑰佸寘鐨勬濇兂鍚勪笉鐩稿悓錛岃岀瑪鑰呭垯璁や負闄や簡涓婇潰鍥涗釜榪樺簲璇ユ湁涓涓緢閲嶈鐨勬寚鏍囧氨鏄洟闃熷緩璁撅紝淇楄瘽璇村閥濡囬毦涓烘棤綾充箣鐐婏紝涓涓蔣浠跺叕鍙稿鏋滀漢鎵嶆病浜嗭紝閭ｄ箞灝卞墿涓嬩竴涓┖鐨泭銆傜洰鍓嶆湁浜涘叕鍙擱噰鐢ㄩ」鐩垚鏈負涓繪潵鑰冩牳錛屽鏋滀綘欏圭洰璧氶挶浜嗭紝閭ｄ箞浣犵殑騫村簳鐨勶駿浼氬鐐癸紝濡傛灉欏圭洰涓嶈禋閽變簡錛岄偅涔堝涓嶈搗錛屼綘鍙互涓嶈鑰冭檻濂栭噾浜嗐傝繖鏍蜂竴鏉ワ紝澶ч儴鍒嗛」鐩粡鐞嗙柉鐙傜殑鍘嬫Θ寮鍙戜漢鍛橈紝鍔犵彮鍔犵彮榪樻槸鍔犵彮錛堜笉瑕侀棶鏄惁鏈夊姞鐝垂浜嗭級錛屼粠鑰屽鑷村緢澶氬紑鍙戜漢鍛樺繊鍙椾笉浜嗭紝甯︾潃澶辨湜鐨勭溂紲炵寮浜嗗叕鍙搞?/li>
瀵逛簬涓涓蔣浠跺叕鍙告潵璇達紝縐瘡寰堥噸瑕侊紝鑰屽浜庤蔣浠剁Н绱潵璇達紝鎴戜釜浜烘劅瑙変漢鎵嶇Н绱洿閲嶈錛屽彧瑕佹湁浜烘墠錛屾垜浠氨鍙互鍋氬嚭浼樼鐨勮蔣浠訛紝浣嗗鏋滀綘鏈変竴嬈懼緢濂界殑杞歡錛屼漢鎵嶆病浜嗭紝涔熻浠婂勾姣忓勾浣犲彲浠ョ戶緇紝浣嗗啀榪囦袱騫達紝浣犵殑杞歡榪囨椂浜嗭紝娣樻卑浜嗭紝鎵浠ヤ綘鐨勫叕鍙鎬及璁′篃浼氬噯澶囩潃琚窐姹般?br />瀵逛簬浠ヤ笂涓ょ偣錛屾垜鐨勮璇嗗涓嬶細
絎竴鐐癸紝騫朵笉鏄鏉ョ殑鍜屽皻灝變細蹇電粡錛岃嚜瀹剁殑鍜屽皻鍏跺疄蹇電殑涔熷緢濂斤紝鍙槸浣犲洜涓哄湪涓璧鋒椂闂撮暱浜嗭紝浣犲氨浼氭劅瑙変笉鍒頒簡錛屾垨鑰呭浠栫殑緙虹偣浜嗚В澶氫簡錛岃浣犳劅瑙夊帉鎭朵簡錛屼絾浣犲緱娓呮錛屽仛欏圭洰錛屾槸闈犱漢鍘誨仛浜嗭紝鑰屼漢鍘誨仛欏圭洰鏄潬浠栦滑鐨勭壒闀挎湁浼樺娍鍘誨仛鐨勶紝鎵浠ュ緩璁」鐩粡鐞嗘垨鑰呯鐞嗕漢鍛樺鐪嬬湅鍛ㄥ洿浜虹殑浼樼偣錛屽畨鎺掗傚悎鐨勪漢鍘誨仛閫傚綋鐨勪簨鎯咃紝榪欐槸浣犵殑鑱岃矗錛屼篃鏄綘蹇呴』寰楀仛濂界殑涓浠朵簨鎯呫傚鏋滄煇涓笅灞炵湡鐨勬湁寰堝ぇ緙虹偣錛岄偅涔熷簲璇ョ敱浣犲幓鎸囧鍜屾暀鑲詫紝榪欎篃鏄綘鐨勫伐浣滀箣涓錛岃屼笉鏄珛椹幓鍒板闈㈡壘涓漢鏉ラ《鏇褲?br />絎簩鐐癸紝鍏徃楂樺眰綆＄悊搴旇澶氭兂鎯寵繖涓簨鎯咃紝濡傛灉欏圭洰緇忕悊鏈夌偣浜烘э紝浠栦細娉ㄦ剰鐐瑰洟闃熷緩璁俱傚鏋滀粬鎶婂叕鍙稿綋鎴愯嚜宸辯殑瀹訛紝浠栦細娉ㄦ剰鍥㈤槦寤鴻銆傝屽鏋滀袱涓粬閮芥病鏈夛紝閭ｄ箞瀵逛綘鐨勫叕鍙稿皢浼氬甫鏉ュ緢鑷村懡鐨勬墦鍑伙紝閲嶇殑浼氬鑷村鐮翠漢浜°?br />
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銆銆RACI鏄竴涓敤浠ユ槑紜粍緇囧彉闈╄繃紼嬩腑鐨勫悇涓鑹插強鍏剁浉鍏寵矗浠葷殑鐩稿鐩磋鐨勬ā鍨嬨傚彉闈╄繃紼嬫槸涓嶅彲鑳借嚜鍙戞垨鑰呰嚜鍔ㄨ繘琛岀殑錛屽繀欏繪湁浜哄鍏惰繘琛屼綔鐢紝淇冧嬌榪涚▼鍙戠敓鍙樺寲銆傚洜鑰岋紝灝卞緢鏈夊繀瑕佸璋佸仛浠涔堬紝浠ュ強淇冨彂浠涔堟牱鐨勫彉闈╄繘琛屽畾涔夊拰鎻忚堪銆?
- 璋佽礋璐ｏ紙R = Responsible錛夛紝璐熻矗鎵ц浠誨姟鐨勮鑹詫紝鍏蜂綋璐熻矗鎿嶆帶欏圭洰銆佽В鍐抽棶棰樸?
- 璋佹壒鍑嗭紙A = Accountable錛夛紝瀵逛換鍔¤礋鍏ㄨ矗鐨勮鑹詫紝鍙湁緇忓叾鍚屾剰鎴栫緗蹭箣鍚庯紝欏圭洰鎵嶈兘寰椾互榪涜銆?
- 鍜ㄨ璋侊紙C = Consulted錛夛紝鍦ㄤ換鍔″疄鏂藉墠鎴栦腑鎻愪緵鎸囧畾鎬ф剰瑙佺殑浜哄憳銆?
- 鍛婄煡璋侊紙I = Informed錛夛紝鍙婃椂琚氱煡緇撴灉鐨勪漢鍛橈紝涓嶅繀鍚戝叾鍜ㄨ銆佸緛姹傛剰瑙併?
RACI琛ㄧ殑寤虹珛姝ラ
銆銆RACI妯″瀷閫氬父鍒╃敤RACI琛ㄦ潵甯姪璁ㄨ銆佷氦嫻佸悇涓鑹插強鐩稿叧璐ｄ換銆俁ACI琛ㄧ殑寤虹珛姝ラ錛?
銆銆1. 杈ㄨ瘑鏁翠釜嫻佺▼錛屾壘鍑哄悇欏規椿鍔紝灝嗗畠浠褰曞湪RACI琛ㄧ殑宸︿晶銆?
銆銆2. 杈ㄨ瘑嫻佺▼銆佹椿鍔ㄤ腑鐨勬墍鏈夎鑹詫紝灝嗗畠浠褰曞湪RACI琛ㄧ殑涓婃柟銆?
銆銆3. 瀹屾垚RACI琛ㄧ殑鏂規牸鍗曞厓錛?杈ㄨ瘑姣忎竴涓祦紼嬨佹椿鍔ㄧ殑瑙掕壊錛圧銆丄銆丆銆両錛夈?
銆銆4. 姣忎竴涓祦紼嬫渶濂芥湁涓斿彧鏈変竴涓?#8220;R”瑙掕壊錛岃繖鏄疪ACI鐨勪竴鑸師鍒欍?褰撲竴涓祦紼嬫壘涓嶅埌“R”瑙掕壊鏃訛紝鍒欏嚭鐜扮己鍙ｃ?褰撲竴涓祦紼嬫湁澶氫釜“R”瑙掕壊鏃訛紝鍒欏嚭鐜頒氦鍙犮?
- 瑙ｅ喅緙哄彛闂錛氬鏋滄煇涓祦紼嬫壘涓嶅埌“R”瑙掕壊錛岃繖鏃跺嫻佺▼璐熷叏璐ｇ殑鏉冨▉浜哄＋鍒欏簲璇ュ湪鐜版湁瑙掕壊涓紙鎴栬呭彂鐜版柊浜洪夛級鎸戦夈佷換鍛戒竴浜烘媴浠?#8220;R”銆傛洿鏂癛ACI琛紝瀵瑰悇涓鑹插強鍏剁浉鍏寵矗浠昏繘琛岄槓榪般?
- 瑙ｅ喅浜ゅ彔闂錛氬鏋滀笉姝竴涓?#8220;R”瀛樺湪錛岄偅涔堝氨瑕佸璇ユ祦紼嬭繘琛屽啀鍒嗚В錛岀劧鑰屽啀瀵?#8220;R”榪涜鍒嗛厤銆?
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銆銆鐩爣綆＄悊鐢辯鐞嗗澶у笀Peter Drucker鎻愬嚭錛岄鍏堝嚭鐜頒簬浠栫殑钁椾綔銆婄鐞嗗疄璺點嬶紙The Practice of Management錛変竴涔︿腑錛岃涔︿簬1954騫村嚭鐗堛?鏍規嵁Drucker鐨勮娉曪紝綆＄悊浜哄憳涓瀹氳閬垮厤“媧誨姩闄烽槺”錛圓ctivity Trap錛夛紝涓嶈兘鍙【浣庡ご鎷夎濺錛岃屼笉鎶ご鐪嬭礬錛屾渶緇堝繕浜嗚嚜宸辯殑涓昏鐩爣銆?MBO鐨勪竴涓噸瑕佹蹇墊槸浼佷笟鎴樼暐瑙勫垝涓嶈兘浠呯敱鍑犱釜楂樼鏉ユ墽琛岋紝鎵鏈夌鐞嗕漢鍛橀兘搴旇鍙備笌榪涙潵錛岃繖灝嗘洿鏈夊埄浜庢垬鐣ョ殑鎵ц銆傚彟涓涓浉鍏蟲蹇墊槸錛屼紒涓氳璁捐鏈変竴涓畬鏁寸殑緇╂晥緋葷粺錛屽畠灝嗗府鍔╀紒涓氬疄鐜伴珮鏁堣繍浣溿?鐢辨錛屽彲浠ュ皢鐩爣綆＄悊瑙嗕負Value Based Management錛堜環鍊肩鐞嗭級鐨勫墠韜?br />
銆銆鍒跺畾鐩爣鐪嬩技涓浠剁畝鍗曠殑浜嬫儏錛屾瘡涓漢閮芥湁榪囧埗瀹氱洰鏍囩殑緇忓巻錛屼絾鏄鏋滀笂鍗囧埌鎶鏈殑灞傞潰錛岀粡鐞嗗繀欏誨涔犲茍鎺屾彙SMART鍘熷垯銆?
銆銆鎵璋揝MART鍘熷垯錛屽嵆鏄細
銆銆1. 鐩爣蹇呴』鏄叿浣撶殑錛圫pecific錛?
銆銆2. 鐩爣蹇呴』鏄彲浠ヨ 閲忕殑錛圡easurable錛?
銆銆3. 鐩爣蹇呴』鏄彲浠ヨ揪鍒扮殑錛圓ttainable錛?
銆銆4. 鐩爣蹇呴』鍜屽叾浠栫洰鏍囧叿鏈夌浉鍏蟲э紙Relevant錛?
銆銆5. 鐩爣蹇呴』鍏鋒湁鏄庣‘鐨勬埅姝㈡湡闄愶紙Time-based錛?
銆銆鏃犺鏄埗瀹氬洟闃熺殑宸ヤ綔鐩爣榪樻槸鍛樺伐鐨勭嘩鏁堢洰鏍囬兘蹇呴』絎﹀悎涓婅堪鍘熷垯錛屼簲涓師鍒欑己涓涓嶅彲銆?
銆銆鍒跺畾鐨勮繃紼嬩篃鏄嚜韜兘鍔涗笉鏂闀跨殑榪囩▼錛岀粡鐞嗗繀欏誨拰鍛樺伐涓璧峰湪涓嶆柇鍒跺畾楂樼嘩鏁堢洰鏍囩殑榪囩▼涓叡鍚屾彁楂樼嘩鏁堣兘鍔涖?
銆銆鐗瑰埆娉ㄦ槑錛氭湁鐨勫張濡傛瑙ｉ噴姝ゅ師鍒?/strong>
銆銆鈥斺擲浠ｈ〃鍏蜂綋(Specific)錛屾寚緇╂晥鑰冩牳瑕佸垏涓壒瀹氱殑宸ヤ綔鎸囨爣錛屼笉鑳界緇燂紱
銆銆鈥斺擬浠ｈ〃鍙害閲?Measurable)錛屾寚緇╂晥鎸囨爣鏄暟閲忓寲鎴栬呰涓哄寲鐨勶紝楠岃瘉榪欎簺緇╂晥鎸囨爣鐨勬暟鎹垨鑰呬俊鎭槸鍙互鑾峰緱鐨勶紱
銆銆鈥斺擜浠ｈ〃鍙疄鐜?Attainable)錛屾寚緇╂晥鎸囨爣鍦ㄤ粯鍑哄姫鍔涚殑鎯呭喌涓嬪彲浠ュ疄鐜幫紝閬垮厤璁劇珛榪囬珮鎴栬繃浣庣殑鐩爣錛?
銆銆鈥斺擱浠ｈ〃鐜板疄鎬?Realistic)錛屾寚緇╂晥鎸囨爣鏄疄瀹炲湪鍦ㄧ殑錛屽彲浠ヨ瘉鏄庡拰瑙傚療錛?
銆銆鈥斺擳浠ｈ〃鏈夋椂闄?Time bound)錛屾敞閲嶅畬鎴愮嘩鏁堟寚鏍囩殑鐗瑰畾鏈熼檺
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Strategy:
- What is our strategy?
- How do we intend to achieve our objectives?
- How do we deal with competitive pressure?
- How are changes in customer demands dealt with?
- How is strategy adjusted for environmental issues?
Structure:
- How is the company/team divided?
- What is the hierarchy?
- How do the various departments coordinate activities?
- How do the team members organize and align themselves?
- Is decision making and controlling centralized or decentralized? Is this as it should be, given what we're doing?
- Where are the lines of communication? Explicit and implicit?
Systems:
- What are the main systems that run the organization? Consider financial and HR systems as well as communications and document storage.
- Where are the controls and how are they monitored and evaluated?
- What internal rules and processes does the team use to keep on track?
Shared Values:
- What are the core values?
- What is the corporate/team culture?
- How strong are the values?
- What are the fundamental values that the company/team was built on?
Style:
- How participative is the management/leadership style?
- How effective is that leadership?
- Do employees/team members tend to be competitive or cooperative?
- Are there real teams functioning within the organization or are they just nominal groups?
Staff:
- What positions or specializations are represented within the team?
- What positions need to be filled?
- Are there gaps in required competencies?
Skills:
- What are the strongest skills represented within the company/team?
- Are there any skills gaps?
- What is the company/team known for doing well?
- Do the current employees/team members have the ability to do the job?
- How are skills monitored and assessed?
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